Refund Policy

Refund Policy
At Barbour US, we want you to be completely satisfied with your purchase. Our refund policy is designed to ensure a straightforward and transparent process for eligible returns.

Eligibility for Refunds

Refunds are available for items returned within 60 days of delivery, provided:
  • Items are unused, in their original condition, and include all original tags, packaging, and accessories.
  • The return is initiated and processed in accordance with our return instructions (see below).

How to Request a Refund

  1. To start a return, contact our customer service team at service@barbourx.com with your order number and details of the item(s) you wish to return.
  2. Our team will provide you with return instructions, including any necessary shipping labels (where applicable).
  3. Once we receive and inspect your returned item(s) to confirm eligibility, we will process your refund.

Refund Processing

  • Refunds are issued in USD, using the same payment method used for the original purchase.
  • After your return is approved, please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Non-Refundable Items

Items that do not meet the eligibility criteria (e.g., used, damaged, or missing tags/packaging) may not qualify for a refund. In such cases, we will notify you and may offer to return the item to you at your expense.
For questions about refunds or to initiate a return, contact us at:service@barbourx.comBarbour US10800 Chalkley Road, Richmond Virginia 23237, United States