Customer Service Policy

Customer Service Policy
At Barbour US, we prioritize your satisfaction and aim to provide exceptional support for all your needs. Our customer service team is dedicated to ensuring a smooth, helpful experience—whether you have questions about products, orders, returns, or anything else related to your interaction with barbourx.com.

Our Service Commitment

We strive to deliver timely, clear, and solution-focused assistance. Our team is trained to address your inquiries with professionalism and care, upholding the heritage of trust and quality that Barbour has built since 1894.

What We Can Help With

Our customer service team is here to assist with:
  • Order tracking and status updates
  • Questions about product availability, sizing, or care
  • Initiating returns or processing refunds (in line with our Return and Refund Policies)
  • Help with website navigation or account issues
  • General inquiries about Barbour collections or services

How to Reach Us

The quickest way to connect with our team is by email:service@barbourx.com

Response Times

We aim to reply to all inquiries within 1–2 business days. For urgent matters, we will prioritize your request to ensure a prompt resolution.

Our Promise

If you encounter an issue, we will work with you to find a fair and efficient solution. Your feedback helps us improve—we welcome your thoughts on how we can enhance our service.
For in-person inquiries or correspondence, our physical address is:Barbour US10800 Chalkley Road, Richmond Virginia 23237, United States